Communication, Negotiation, Conflict Resolution

This course has been designed to help improve written, oral and negotiating skills within the construction industry.

Credits/Certificates
This course has been accredited by the Canadian Construction Association (CCA) to two (2) credits towards Gold Seal Certification upon successful completion of this course. A final mark of 75% is required in order to receive a certificate of completion.

Objectives
This course will provide managers with the tools to help them:
Define a conflict
Identify the stages of conflict
Understand the importance of communication
Use assertiveness techniques to get their point across
Deal with difficult people more effectively
Recognize the criteria for an effective negotiator
Understand how power can be used/abused in negotiation
Identify when to close negotiations

Structure and Workload
This course consists of 5 lessons of approximately 45 to 60 minutes duration each, for a total of about 5 hours of self-paced instruction.

Bridging Every Gap with a Solution